From start-up to industry leader: How AI is transforming networking

What does it take for a technology to move from hype to something we can’t imagine living without?Over the last 40 years, I’ve watched that journey happen again and again. Since the start of my career in the 80s, I’ve seen computers change the workplace, cellular networks connect the world, the internet redefine society, and Wi-Fi make mobility an expectation instead of a luxury.And now, we’re watching the same story unfold with Real-world proof: Case studies from the fieldI’ve seen this play out again and again.At Dartmouth College, for example, the provost was having a poor Zoom experience in his office. He had his own access point – on paper, everything should’ve been fine. But when we dug in with AI-driven analytics, the “fancy math” revealed something no one expected: the problem wasn’t in his office at all. It was students walking by at lunchtime, interfering with his connection. Without AI, that’s the kind of needle-in-the-haystack issue that could take weeks to diagnose.Another case: ServiceNow’s office in India. For years, users there struggled with Zoom performance, and no one could figure out why. Our AI revealed the culprit: packets were being routed all the way back to Australia through a misconfigured VPN gateway. Again, the kind of hidden complexity humans alone struggle to catch.And it’s not just networking. In